What if I am not happy with my claim result?
You are perfectly within your rights to dispute a claim being rejected or downsized by your insurer. There are a number of reasons you might want to do so, and we will tell you how to go about doing that shortly.
There are a number of reasons insurance people may dispute a claim, including a difference in interpretation of small print and policy guidelines or a disagreement on the value of a claimed for item.
The first step is to inform your insurer that you wish to dispute the claim; although unless you have additional evidence or can make an effective claim with regards to a difference in interpretation you may find this is not particularly helpful - although you can haggle with insurers with regards to item values.
If worst comes to insurance worst however, the Financial Ombudsman can help you dispute a claim.
How the Financial Ombudsman can help
The Financial Ombudsman Service (FOS) deals with disputes between insurance companies and their policyholders, such as rejected or downsized claims. Each year, thousands of car insurance disputes are overseen by the service.
You should not contact the FOS until your insurer has made clear that they have made their final response in order to your dispute, or has not contacted you in eight weeks regarding your case. The FOS specialises in dealing with disputes like these, and strives to reach the fairest decision for both parties.
You can either call the FOS on 0845 080 1800 or write to:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
Or visit the website at:
You are perfectly within your rights to dispute a claim being rejected or downsized by your insurer. There are a number of reasons you might want to do so, and we will tell you how to go about doing that shortly.
There are a number of reasons insurance people may dispute a claim, including a difference in interpretation of small print and policy guidelines or a disagreement on the value of a claimed for item.
The first step is to inform your insurer that you wish to dispute the claim; although unless you have additional evidence or can make an effective claim with regards to a difference in interpretation you may find this is not particularly helpful - although you can haggle with insurers with regards to item values.
If worst comes to insurance worst however, the Financial Ombudsman can help you dispute a claim.
How the Financial Ombudsman can help
The Financial Ombudsman Service (FOS) deals with disputes between insurance companies and their policyholders, such as rejected or downsized claims. Each year, thousands of car insurance disputes are overseen by the service.
You should not contact the FOS until your insurer has made clear that they have made their final response in order to your dispute, or has not contacted you in eight weeks regarding your case. The FOS specialises in dealing with disputes like these, and strives to reach the fairest decision for both parties.
You can either call the FOS on 0845 080 1800 or write to:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
Or visit the website at:
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