If you're in the military, reviews say you've got the best auto insurance option anywhere. The United Services Automobile Association (USAA) tops just about every auto insurance ratings chart there is. It's financially strong, earning the highest possible scores at all five ratings services (Moody's, Standard & Poor's, A.M. Best, Fitch Ratings and Weiss Ratings). Customers say USAA reps are extremely helpful, and most report no problems with claims, although a few claimants say they've gotten a runaround from USAA.
Reviews praise USAA's low prices, but it's also a favorite among wealthy military and former military clients. However, only current or former military personnel are eligible, as are the children of policyholders.J.D. Power and Associates provides the most thorough analysis of USAA, ranking it against 33 other insurers based on 15 criteria (including price and overall claims experience) from thousands of owner surveys. ConsumerReports.org does similar rankings, but you must be a subscriber to read them. The New York State Insurance Department ranks USAA against 39 other auto insurers based on customer complaints filed there. Weiss Ratings lists USAA among the top auto insurers based on its financial strength. Epinions.com has lots of consumer reviews for USAA, positive and negative.
USAA is one of three auto insurers that have topped this chart for four years in a row. The review ranks 40 auto-insurance companies according to their "complaint ratios" -- the number of complaints that New York regulators have upheld against them, relative to company size.
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